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Shipping

Shipping

  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
  • All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
  • Tracking advice will be sent to your email once your order has been dispatched.
  • Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
  • In some cases, we may need to contact you before your order can be shipped.
  • To ensure there is no delay, please respond to any email/phone call from our Customer Care team

International Shipping

  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
  • This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
  • All orders are shipped from our dispatch center via Australia Post
  • Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your country's courier website directly.

Returns Policy

As a consumer, you are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the fault is not a major fault.

All returns must be received within 30 days of the purchase date.

  • Gift cards can not be returned and are not redeemable for cash.
  • Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
  • Once your return has been processed, you will receive a confirmation email from our team.

Change of Mind

If you have purchased an item that's the wrong size or wrong colour you may exchange the item or obtain a store credit within 30 days of purchase.

You must provide to us the:

  • returned goods with tags attached;
  • tax invoice; and
  • the payment details

*Goods that have been worn will not be accepted for change of mind.  You must return all goods with original packaging.

*For change of mind you must pay the postage costs.

When returning goods please ensure:

  • All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
  • Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning. Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
  • You can pay by weight at the Post Office